Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unworn, unused, with tags attached, and in its original condition. You’ll also need the order number or proof of purchase.

To start a return, please contact us at:

zylioo-service@outlook.com

Please do not send items back before contacting us and receiving return instructions.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

You can always contact us for any return questions at:

zylioo-service@outlook.com

**Damages and Issues**

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and provide a solution.

**Non-Returnable Items**

We accept returns for most products. However, certain items may not be eligible for return, including personalized/custom products, gift cards, and final sale items.

**Exchanges**

If you need a different size or item, please contact us first. We recommend returning the original item and placing a new order once the return is approved.

**European Union 14-Day Cooling-Off Period**

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days after receiving the merchandise, subject to applicable laws and conditions.